Partner, Daniel Montroy, AIA and MADGI Principal and Design Director, Steven Andersen, Discuss Emerging Post COVID-19 Workplace Trends

Workplace Reimagined: COVID-19 Reshapes Modern Office Experience

Facility professionals are evaluating long-term impacts from the pandemic shutdown. Some are exploring concepts and designs for the post-recovery office.

The American workplace has experienced more rapid, dramatic shifts in the past few weeks than it ever has before. But the real impact of COVID-19 on how millions of people work — and how they plug into a modern office — may only emerge in the coming months, according to architects and real estate professionals who are not only navigating vast changes in their own businesses but also helping their forward-thinking clients plan for a post-pandemic world.

The wholesale move to remote working in response to the crisis has quickly changed habits, exposed weaknesses, and opened new opportunities for the work environment, according to experts at Montroy DeMarco Architecture (MDA), Urbahn Architects, and Denham Wolf Real Estate Services. And it is forcing these professionals to assess the long-term implications for critical variables such as space utilization, technology, leases, operating costs, and corporate culture.

The immediate jolt has come from what is essentially a great remote working experiment — one that so far has worked, according to Daniel Montroy, AIA, partner at MDA and its affiliated interior design firm Montroy Andersen DeMarco (MADGI).

“I’ve joked that I don’t know if we’re coming back to the office,” he said. “A lot of what businesses do is outdated, and it’s led to thinking about what are the things you can do remotely, and how you might design an office that works best in that environment. If we do this for two more months, I think the landscape changes, and we’re trying to imagine what it will look like in the short- and long-term.”

This is brand new territory for a lot of businesses, and for many it is shaking up normal routines, according to Paul G. Wolf, co-president at Denham Wolf.

“For organizations that had not fully explored remote work, this pandemic forced the issue,” he said. “We are all seeing first-hand the incompatibilities between remote work and our existing systems, operations, and culture — and companies are accelerating their capacity to overcome them. For many organizations, remote work in some form will become a more practical option.”

An important initial step has been to minimize the severity of these abrupt changes by maintaining normal interaction, according to Rafael Stein, AIA, who is principal at Urbahn Architects.

“We are very intentionally endeavoring to maintain our office culture as that goes to the heart of who we are, how we work, and what we design for our clients and society at large,” he said. “Our work is organized much the same way it always was, but we are having more scheduled communications.”

But some organizations — even as they adjust on the fly — are already mapping out what their future space templates will be, usually mixing more remote working with redesigned offices that serve as a central hub for resources, culture, and in-person collaboration, according to Steven Andersen, partner at MADGI.

“An office space allows for collaboration, head down work, creative work, and production work not always available in a work-from-home environment,” he said. “We see flexibility in design and policies. More companies will adapt after realizing that working from home can succeed.”

Space Utilization Redefined    

The post-pandemic world may bring sweeping change to commercial real estate, spurred by new thinking around how work gets done and how space gets used. A prime spark for such ideas is a basic calculation: more remote working translating into less office space leased, according to Andersen.

“If they begin to stagger their work-from-home days amongst employees, they will be able to presumably cut down on the size of office space required. Alternatively, some companies might opt to maintain the current size of their office real estate but use it to provide fewer on-site employees with more ‘elbow room,’” he said.

Many new layouts may involve less density, creating more space between individual workspaces to acknowledge the need at times for greater social distancing, Andersen added.

An uptick in remote work and a reorientation of office layouts will also catalyze the need for more flexible formats, including the transformation of private workspaces into ones that multiple employees can share.

“When partially or fully remote staff members do come into the office, some of them will be using non-dedicated space for their work,” Wolf noted.

The office also will become the main hub for in-person meetings and group interaction – requiring substantial space for conference rooms, conversation hubs, and flexible private areas of all sizes. “The physical workplace will become dedicated to team collaboration and creative work,” Montroy said.

The new workplace will also retain a key role as repository for an organization’s physical assets, such as documents, storage, equipment, and technology infrastructure, Montroy added. “It’s not appropriate to expect we’ll store that in someone’s basement,” he says.

Versatility And Functionality

Offices may also step up amenities for employees as a way to foster better interaction when people are together, designing higher-end pantries with better food and beverage selections, as well as after-work event spaces, fitness studios, gaming rooms, and even music listening areas, according to Andersen.

A key theme for such new designs will be efficiency in layout and resiliency in usage, Andersen explained. Pantries and cafés may double as multi-function spaces for events and entertainment, and furniture may play similar roles, with coffee bars and counters also serving as workstations. “In these designs, your drink bar counters may need charging infrastructure and ergonomic design,” Andersen said. “Space functions will be interchangeable, with private offices that not only can be shared by multiple employees but also be convertible into meeting rooms.”

Office designs may also incorporate more features that elevate hygiene and employee safety, Montroy said. “Technology- and equipment-wise, offices will likely see more hands-free and easy to disinfect fixtures and materials, such as self-opening doors and non-porous surfaces,” he predicted.

And offices will become even more essential as tools for brand and identity. “It will be the primary space for client visits and presentations, even if most of the work will be completed outside its walls,” Andersen predicted.

MDA has incorporated some of that forward-thinking into a new design project for a client – a pre-built office suite for the owner/manager of a commercial building in Manhattan’s Financial District. The design started in the first days of the pandemic shutdown, as MDA discussed with its client how offices might evolve in the future, Montroy said.

“They said, ‘That’s an interesting idea – show us what you mean,’” he explained. “In response, we are currently designing a pre-built office that would house 30 people and feature these new concepts. The suite will have a greater number of meeting and conference rooms with expanded video conferencing capabilities; a larger and more elaborate pantry that will double as a social and co-working space; and a flexible layout featuring wall systems that accommodate easy functional changes to most spaces. The design also features a reduced occupancy density, better technology, hands-free devices, cleanable surfaces, and an increased air filtration.”

Advanced Technology

Workplaces reconfigured to accommodate remote working may also require communications technology upgrades. Offices may need conference rooms better equipped for advanced networking and video conferencing, as well as new digital interaction tools, according to Montroy. “You may regularly need to host 50-person video calls,” he said.

In some cases, that may mean owners add new amenities for use by multiple tenants. “Since not all tenants will require a large, high-tech meeting space every day, access to such shared space may be increasingly requested of landlords,” Wolf explained.

Tech upgrades must also envision greater support for remote workers, according to Andersen. “The majority of employees have been shown to work efficiently from home,” he said. “To continue this trend, companies will have to develop new management procedures to track, complete, and assign tasks to individuals and teams. They will also need to invest in new software and Virtual Private Network (VPN) systems for faster and better quality data connections and to provide employees with access to shared documents.”

Facilitating Interaction

Today’s vast remote working experiment has created new flows of information and conversation among employees. Organizations are learning in real time about the benefits and pitfalls of offices with heavy remote working usage.

“Just like Urbahn, other organizations are likely holding more meetings than back in the days of physically being in the office, when some communication took place informally and unscheduled. A successful switch to online meetings requires not only a technological response, but also training and sharing of knowledge about the most effective ways to conduct and participate in video meetings,” Stein said.

Montroy sees benefits from expanding remote work and using technology for intra-company interactions. “Communication is now more frequent and in some ways better. Efficiency for ‘head-down’ work has increased. This experience of a virtual workplace has been in many ways positive and the lessons learned will create new opportunities for businesses and designers,” he observed.

There are also snags and other issues to resolve, however, to make remote working more efficient and productive, Stein said. One area is ensuring that the technology at employees’ homes is compatible and up to the required tasks, he said. “Troubleshooting the issues of 60 different people, each with their own hardware issues, internet issues, and technological sophistication, is very difficult because there are so many variables,” he said. “Making sure we have the appropriate conference/chat/collaboration software, and that all the right people have them and know how to use them is important.”

Another key issue is understanding how remote working affects meetings and other interaction, Stein explained. “Video conferences are inherently more strenuous than physical meetings because they must be much more structured, and often take more time than a physical meeting to cover the same content,” he said. “Meetings need to be rigorously moderated, but that also means that it is harder to have the important and very human chatter that helps to break up the tension in a meeting, or sometimes in fact leads to important ideas that you might not have explored in a highly structured meeting.”

For disciplines such as architecture that are very visual, it can also be frustrating to translate ideas remotely or to spontaneously sketch a new concept remotely, Stein added. “We are still working on technology and procedure workarounds,” he said.

Leases And Costs

The post-pandemic era may also usher in new discussions around lease terms, with tenants possibly seeking greater flexibility to sublease underused spaces. “Increased interest by tenants for subleasing and desk licensing options may make lease negotiations more contentious,” Wolf said. Owners may also see existing tenants seeking greater flexibility for subleasing or desk licensing at the time of lease renewals. “The next time a tenant is faced with a lease expiration, the organization may have different priorities for their lease terms,” he added.

Real estate owners also must consider the possibility of reduced demand for square footage. “Companies may need less space as they reconfigure for efficiency and an office culture that accepts remote work on a larger scale,” Andersen said. Owners may see that trend mitigated where businesses decide to give employees more room. “In some cases, companies might decide to reverse the long-running trend of densification in order to provide more distance between employees,” Montroy added.

More efficient office layouts also may mean fewer dedicated amenities for each tenant. “Many tenants already share restrooms, and they may become more interested in sharing pantries, meeting space, mail rooms, production space, and more,” Wolf predicted. Given the nature of the pandemic, tenants may also increasingly ask for assurances around common area sanitization, air filtration, and other protections related to contagion.

Landlords also may find themselves negotiating more frequently with groups of tenants together as some organizations may explore full co-location with peer outfits. “Many such moves will be cost-driven,” Wolf said. “Organizations are now facing even more pressure to reduce their occupancy costs as the pandemic has negatively impacted revenue generation for almost every industry.”

Emphasizing Corporate Culture

Organizations forging workplace changes in the heat of this crisis must continue to mind their office ethos, Wolf asserted. “We believe that mission should always lead,” he said. “When making changes to company policy, office layout, or otherwise, the primary drivers of decision need to be mission, culture, and corporate values.”

And organizations should remember there are tools to preserve culture in the interim, with Urbahn using methods such as daily email updates, random check-in calls with employees, group continuing education sessions, and virtual social events, Stein saids. “When we all worked in the office together, we could just say ‘hi’ to someone, whether we worked with that person on a daily basis or not,” he said. “We are trying to help maintain a sense of community.”

Source: Facility Executive Magazine / Photos: Peter Dressel/Wilk Marketing Communications